Date Modified: 10/09/2023

Shipping Information

Welcome to Needle Felt Creation! We are excited to bring our quality products to your doorstep. Here’s everything you need to know about our shipping process:

Shipping Partners

We are currently partnering exclusively with UPS for our shipping services. UPS is a trusted and reliable global carrier, ensuring your orders are handled with care and delivered in a timely manner.

Shipping Terms and Conditions

Our shipping terms and conditions are in accordance with UPS’s Terms and Conditions of Carriage. Please review the UPS Terms and Conditions to understand the basis on which UPS will transport your packages. You can find the complete UPS Terms and Conditions [Here](

Scope of Service

Unless any special services are agreed upon, our shipping service includes the pick-up, transportation, customs clearance where applicable, and delivery of your shipment. Shipments may be consolidated with those of other shippers for transport.

Conditions of Carriage

To ensure smooth shipping, please adhere to the following conditions:

  1. Package Limits: Packages must not weigh more than 70 kilograms or exceed 274 centimeters in length or a total of 400 centimeters in length and girth combined.
  2. Value Limit: The value of any package shall not exceed the local currency equivalent of USD 50,000.
  3. Prohibited Items: Shipments must not contain prohibited articles listed in the Guide, including items of unusual value, money, firearms, and dangerous goods. Please refer to the UPS Guide for the complete list.
  4. Pallet Requirements: Pallets must be palletized, stackable, able to be lifted by forklift, and shrink-wrapped or banded to a skid.

Customs Clearance

When a shipment requires customs clearance, it is the shipper’s obligation to provide complete and accurate documentation. UPS will obtain customs clearance at the expense and risk of the shipper or receiver unless instructed otherwise.

Returns Policy

We want you to be completely satisfied with your purchase from Needle Felt Creation. If you need to return an item, please follow our Returns Policy:

Returns Process

Note: Some products purchased are non-refundable. So, consult us thoroughly before placing an order.

  1. Contact Us: To initiate a return, please contact our customer service team within 14 days of receiving your order.
  2. Return Authorization: Our team will provide you with a return authorization and instructions on where to send the item.
  3. Pack and Ship: Pack the item securely and ship it to the provided address. The cost of return shipping is the responsibility of the customer.
  4. Inspection and Refund: Once we receive the returned item and inspect its condition, we will process a refund or exchange as per our policy.

Important Notes

  • Returns are accepted within 14 days of receiving the order.
  • Items must be in their original condition and packaging.
  • Shipping charges are non-refundable.

For any further questions or assistance, please [contact our customer service](

Thank you for choosing Needle Felt Creation.