Shipping Information
Welcome to Needle Felt Creation! We're thrilled to bring you quality products through our partnership with UPS, DHL and many more. Exclusively relying on UPS ensures reliable, timely, and global deliveries. Please familiarize yourself with UPS and others Terms and Conditions, covering the complete shipping process from pick-up to delivery.
Returns Policy
At Needle Felt Creation, our Returns Policy is designed with your satisfaction in mind. If you need to return an item, contact our team within 14 days, obtain a return authorization, securely pack and ship it back. Upon receiving the item, we inspect its condition and process a refund or exchange. Reach out to customer service for further assistance. Thank you for choosing Needle Felt Creation.
Needle Felt Creation is a company based in Nepal, duly licensed, and registered as a private entity.
Needle Felt Creation is a company based in Nepal that specializes in creating unique and handcrafted needle felt products. Our creations include a variety of items, from decorative pieces to functional accessories.
- You can reach us through our website's contact form or by sending an email to [info@needlefeltcreation.com]. We are also available on social media platforms such as [Instagram] and [Facebook].
Absolutely! Our products are entirely safe for children and pets. Crafted from 100% natural and renewable wool, our items offer numerous benefits. Wool, known for being eco-friendly, biodegradable, and hypoallergenic, ensures a gentle and safe experience.
Furthermore, some of our products boast water and stain-resistant qualities, coupled with odor resistance. Their temperature-adjusting properties make them cool in summer and warm in winter.
To uphold safety standards, we exclusively use Azo-free dyes and avoid incorporating any harmful chemicals into our products. This commitment ensures that all our items are completely secure for both infants and pets.
- Yes, all our products are meticulously handmade by skilled artisans. We take pride in creating each piece with attention to detail and craftsmanship.
- Yes, we do offer international shipping. Please refer to our Shipping Policy for more details on delivery times and associated costs.
- To place an order, simply browse our collection on the website and add your selected items to the cart. Follow the checkout process, providing necessary details for shipping and payment. Or you can also contact us directly beforehand and we can help you with each and every process to make your order placed.
- We currently accept [Bank Transfer, Credit Cards, PayPal] for online transactions. You can find more details during the checkout process.
- Absolutely! We welcome custom orders and personalized requests. Please contact us directly with your specific requirements, and we'll do our best to bring your vision to life.
Upon receiving your order, we typically complete the verification and confirmation process within less than 24 hours. If the items you've ordered are readily available in our stock, they will be dispatched for shipment within 2-3 working days. However, if the items are not in stock, the manufacturing process will extend to approximately 2-3 weeks before shipment.
It's important to note that custom orders may require a slightly longer processing time, typically ranging from 3-4 weeks. The exact duration depends on factors such as order size, quantity, and the complexity of the specifications.
Caring for felt products is straightforward. A quick dusting is effective for regular upkeep. However, for tougher stains, you can also use a damp cloth with soapy water for cleaning. For a detailed guide on maintaining and cleaning your felt products.
To apply for a wholesale account, please contact us through our gmail at [info@needlefeltcreation.com]. Or you can directly contact us at +977 980612722 [whatsApp/Viber] for faster and more direct processing]
Upon submission, our sales team will review your application to determine eligibility. Wholesale applications are considered for product order quantities exceeding the specified quantity mentioned on our website. Once deemed eligible, you will receive essential information and product catalogues.
Subsequently, our sales team will provide guidance through the negotiation process. Upon reaching mutually agreeable terms, we can proceed with order placement, payment, and production. The entire process duration may vary, and our team will work efficiently to streamline the steps.
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